FAQ

Orders placed before 03:00 PM (EDT) are usually processed the same business day. Orders placed after this time are processed the next business day.

Processing time: 1–3 business days (Monday–Friday, excluding public holidays).

If you wish to cancel an order, contact us as soon as possible at mumgurushop@gmail.com. You may request cancellation before your order has been shipped.

Once an order has been shipped, cancellations are no longer possible and any return request must follow our Return and Refund Policy.

We can update your shipping address only if your order hasn’t been processed yet. Once an order is shipped, the address cannot be

Delivery time depends on processing plus carrier transit:

• Processing: 1–3 business days
• Transit: 4–6 business days
• Total estimated delivery: 5–9 business days

Please note, these are estimates. Delays may occur due to customs, weather, carrier issues, or peak periods.

After your order has been shipped, you will receive a shipping confirmation email. You will then receive a separate shipping update email containing your tracking number, allowing you to follow your shipment from dispatch to delivery.

All orders are shipped free of charge within the United States only.

Delays may occur due to factors outside our control, including carrier issues, weather conditions, high order volumes, or incorrect address information.

Please allow an additional 3 business days beyond the estimated delivery window before contacting support. If your order still has not arrived after this period, please contact us at mumgurushop@gmail.com.

Check with neighbors, household members, or building management. If the package cannot be located, contact support with your order number.

You can request a return or exchange within 30 days of receiving your order. Requests submitted after this period can not be accepted unless otherwise required by applicable law.

Return instructions, including the return address, will be provided once your request has been approved.

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For all other approved returns, customers are responsible for return shipping costs.

No restocking fees will be charged.

To initiate a return or exchange, please contact us at mumgurushop@gmail.com within the applicable return period and provide the following information:

• Order number

• Item details

• Reason for the return or exchange

• Photos of the item, where applicable

To qualify for a return or exchange, items must meet the following conditions:

• The item must be unused and in the same condition as received.

• All original packaging, labels, tags, and accessories must be included.

• The item must not be worn, washed, altered, damaged, or show any signs of use.

• The item can only be inspected as you would in a retail store.

Exchanges will be processed after the returned item has been received and approved.

If the requested replacement item is unavailable, a refund will be issued to the original payment method.

All returned items are inspected upon receipt. Once approved, refunds will be issued to the original payment method within 7 business days.

Please note that processing times can vary depending on your bank, payment provider, or financial institution.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at mumgurushop@gmail.com. Include your order number, a description of the issue, and clear photos of the item.

We will review your request and provide an appropriate resolution in accordance with applicable consumer protection laws, which can include a replacement, exchange, or refund to your original payment method.

Accepted Payment Methods

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Elo
• UnionPay
• JCB
• Shop Pay
• PayPal
• Google Pay
• Apple Pay