Payment Policy

This Payment Policy explains how payments are accepted, processed, and managed when you place an order with Mum Guru.

Accepted Payment Methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Elo
  • UnionPay
  • JCB
  • Shop Pay
  • PayPal
  • Google Pay
  • Apple Pay

Currency
All payments are processed in United States Dollars (USD) or in the currency displayed at checkout.

Any currency conversion fees, foreign transaction fees, or similar charges applied by your bank or payment provider are your responsibility.

Prices and Final Amount

  • Product prices are displayed before checkout.
  • The total amount payable is clearly shown before you complete your purchase.
  • No hidden charges are added after checkout.

Secure Payment Processing
Payments are processed through Shopify and trusted third-party payment providers using secure encryption and industry-standard security measures.

Full payment information is handled by the payment provider and is not stored on Mum Guru systems.

Payment Authorization
Payment authorization must be successfully completed before an order can be accepted and processed. Orders with failed authorization cannot be completed.

Order Verification
Orders may be reviewed for security, fraud prevention, or payment verification purposes. Orders that cannot be verified may be delayed, declined, or cancelled.

Customer Responsibilities

  • Provide accurate billing, shipping, and payment information.
  • Ensure payment details are valid and up to date.
  • Review order information before submitting a purchase.

Incorrect or incomplete information may result in processing delays or order cancellation.

Payment Failures and Disputes
If a payment fails, the order will not be processed. If a payment is reversed, disputed, or subject to a chargeback after fulfilment, we may contact you to resolve the matter.

Refunds
Approved refunds are issued to the original payment method within 7 business days. Processing times may vary depending on your financial institution or payment provider.

Please review our Return and Refund Policy for complete details regarding refunds and returns.

Privacy
Personal information collected during the payment process is handled in accordance with our Privacy Policy.