Return and Refund Policy

This Return and Refund Policy explains your rights and our procedures regarding returns, exchanges, and refunds for purchases made on MumGuru.

Nothing in this policy limits or removes your statutory rights under applicable consumer laws. Where a product is faulty, damaged, or not as described, your legal rights will always apply.

This policy operates in conjunction with our Terms of Service.

Your Rights

Nothing in this policy limits or removes your statutory rights under applicable consumer laws. Where a product is faulty, damaged, or not as described, your legal rights will always apply.

Policy Connection

This policy operates in conjunction with our Terms of Service.

Return Window

You may request a return or exchange within 30 days of receiving your order. Requests submitted after this period will not be accepted unless required by applicable law.

Additional Information

For more details about our return process, please contact our customer service team at mumgurushop@gmail.com or open our Contact Form .

Return and Exchange Policy

Eligibility Conditions

Original Condition

Items must be unused, unworn, and in their original, pristine condition.

Complete Packaging

All original components, accessories, manuals, and packaging must be included and undamaged.

No Modifications

Items that have been worn, altered, washed, customized, or damaged are not eligible.

Inspection Only

Products showing signs of use beyond initial inspection are non-returnable.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Items that fail to meet the eligibility conditions listed above
  • Items returned without original packaging or missing accessories
  • Items damaged due to misuse, neglect, or improper handling
  • Items returned without prior return authorization

How to Request a Return or Exchange

To initiate a return or exchange, please contact our support team at mumgurushop@gmail.com within the return window and provide:

Your order number

Provide your unique order number from your confirmation email

The item(s) you wish to return or exchange

Specify which products from your order you want to return or exchange

The reason for the request

Let us know why you're returning or exchanging the item

Clear photos of the product and packaging

Include clear images of the product and packaging, where applicable

Returns sent without prior approval will be refused.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us promptly at mumgurushop@gmail.com with your order number, a description of the issue, and clear photos of the product and packaging.

After verification, we will offer an appropriate resolution, which may include:

  • A replacement at no additional cost
  • A full refund

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to the original payment method used at checkout within 7 days of approval.

Please note that processing times vary depending on the payment provider and may take several business days to appear in your account.

Return Shipping

Return shipping instructions and the return address will be provided once your return request is approved.

If the return is due to a defect or an error on our part, return shipping costs will be covered by us. For all other approved returns, return shipping costs are the responsibility of the customer.

No restocking fees are charged for returns.

Exchanges

Once your exchange request is approved, our team will provide clear, step-by-step instructions to complete the return and arrange shipment of the replacement item.

  • If the replacement item is available, it will be shipped after the returned item has been received and approved.
  • If the replacement item is unavailable, a refund will be issued instead.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at mumgurushop@gmail.com

  • Cancellations are only possible before the order has been shipped.
  • Once shipping has commenced, orders cannot be cancelled.
  • If the order has already shipped, you may initiate a return after delivery in accordance with this policy.

Abuse and Fraud Prevention

We reserve the right to refuse returns or exchanges if we reasonably suspect abuse of this policy, fraudulent activity, or repeated misuse.

Gift Cards

Gift cards are non-returnable, non-refundable, and non-exchangeable.

All gift card sales are final.