Privacy Policy
This Privacy Policy explains how Mum Guru ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit our website, place an order, create an account, contact customer support, or use any related services.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
• Contact information (such as your name, email address, and phone number)
• Billing and payment information
• Shipping and delivery information
• Account registration details
• Order history and transaction records
• Return, exchange, and refund requests
• Customer service communications
We may also automatically collect certain technical information, including:
• IP address
• Browser type and version
• Device information
• Pages visited and browsing activity
• Cookies and similar technologies
• Website interaction and performance data
2. How We Use Personal Information
We use personal information for the following purposes:
• Processing and fulfilling orders
• Processing payments
• Delivering products and services
• Managing returns, exchanges, and refunds
• Providing customer support
• Maintaining and improving website functionality
• Detecting and preventing fraud or unauthorized activities
• Complying with legal and regulatory obligations
3. Legal Basis for Processing
Where required by applicable law, we process personal information based on one or more of the following legal grounds:
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate business interests
• Fraud prevention and security purposes
• Your consent, where applicable
4. Payment Processing
Payments are processed securely through Shopify and authorized third-party payment providers.
We do not directly store complete payment card information on our systems.
5. Shopify Services
Our store is powered by Shopify Inc., which provides the e-commerce platform used to operate our website, checkout process, hosting services, payment integrations, and related business functions.
When you use our website, certain personal information may be collected, processed, and stored by Shopify in accordance with Shopify's own policies and legal obligations.
For more information about how Shopify handles personal information and related technologies, please review the following policies:
Your use of our store may also be subject to Shopify's platform services where applicable.
6. Cookies and Similar Technologies
We and our service providers, including Shopify, use cookies and similar technologies to operate the website, support shopping cart and checkout functionality, remember user preferences, analyze website performance, measure traffic, improve user experience, and maintain security.
Cookies may also be used to understand how visitors interact with our website and to improve the services we provide.
You can learn more about Shopify's use of cookies by reviewing Shopify's Cookie Policy.
You may manage or disable cookies through your browser settings; however, certain website features may not function properly if cookies are disabled.
7. Sharing Personal Information
We may share personal information with trusted service providers when necessary to operate our business and fulfill our services, including:
• Shopify
• Payment processors
• Shipping and delivery providers
• Fulfillment partners
• Fraud prevention and security services
• Analytics providers
• Customer support service providers
• Professional advisers
• Government authorities or regulators when legally required
We do not sell, rent, or trade your personal information to third parties.
8. International Data Transfers
Your personal information may be processed, transferred, or stored in countries outside your country of residence. Where required by applicable law, appropriate safeguards will be implemented to protect personal information and support lawful international data transfers.
9. Data Retention
We retain personal information only for as long as necessary to:
• Fulfill contractual and business obligations
• Comply with legal and regulatory requirements
• Maintain business records
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements and policies
When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.
10. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict certain processing activities
• Receive a copy of your data in a portable format
• Object to certain processing activities
• Withdraw consent where processing is based on consent
To exercise your privacy rights, please contact us at mumgurushop@gmail.com.
11. Security Measures
We implement reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
12. Children's Privacy
Our website and services are intended for individuals who meet the legal age requirements applicable in their jurisdiction.
We do not knowingly collect personal information from children without the consent required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational, business, or service-related changes.
Any updates will be posted on this page and will become effective upon publication unless otherwise stated.